Password, Security and Account Access
Password & Security
Using SSO? If your organisation signs in with Microsoft, Google, or another corporate provider, password and MFA are managed by your identity provider — not in Intelligent Roster. See Logging In with SSO.
Change your password (email + password users only):
- Go to Profile → Change Password
- Enter your current password
- Enter and confirm your new password
- Click Save
Forgot your password?
- On the login page, click Forgot Password?
- Enter your email address
- Check your email for a reset link
- Follow the link to set a new password
Can't log in?
- Check you're using the correct email address
- Try resetting your password
- Ensure your account hasn't been deactivated – contact your admin
- Clear your browser cache and try again
- Try a different browser
Security tips:
- Use a strong, unique password (email + password accounts)
- Enable MFA when your organisation requires it — not needed for SSO users (see How to Set Up MFA)
- Don't share your credentials with anyone
- Log out when using shared computers