How Support Tickets Work
Support Tickets
Submitting a ticket
- Go to Support Tickets (Sidebar → Support Tickets)
- Click New Ticket
- Fill in: Subject, Category, Description, Priority (low/medium/high/urgent)
- Submit
What happens next
- You receive a confirmation email that your ticket was created
- An administrator reviews your ticket
- When they respond, you receive an update email with their reply
- When the ticket is resolved, you receive a resolution email
Tracking your tickets
- View all your tickets and their statuses in the Support Tickets page
- Statuses: Open, In Progress, Resolved, Closed
Email notifications
You receive emails at three points:
- Ticket created — confirmation your ticket was submitted
- Ticket updated — an admin responded or changed status
- Ticket resolved — your issue has been addressed