Getting Around
9 guides in this category.
General Troubleshooting
How Support Tickets Work
1. Go to Support Tickets (Sidebar → Support Tickets)
How to Submit a Support Ticket
1. Go to Support Tickets (Sidebar → Support Tickets)
I'm Rostered During My Approved Leave
If you see a shift assigned during your approved leave period:
My Shifts Are Missing or Wrong
1. Check you're viewing the correct date range (use the week picker)
Navigating Intelligent Roster
Quick actions: The Dashboard has shortcut buttons to common tasks like requesting leave, checking shifts, and opening IRIS.
The Dashboard Intelligence Hub — Roster Manager View
The Dashboard has two view modes you toggle at the top:
Understanding Rostering Concepts
Scope of Practice = Additional qualifications
Understanding the Five-Level Roster System
Intelligent Roster uses a structured five-level architecture. Each level builds on the previous one: