Common Problems & Troubleshooting

Calendar Sync Not Working

"Open in Google Calendar" button shows "Unable to add calendar"?

General Troubleshooting

!Dashboard and sidebar navigation(guides/navigation/troubleshoot-general/01-dashboard.webp "Use the sidebar to confirm you're on the right page before troubl...

How to Submit a Support Ticket

1. Go to Support Tickets (Sidebar → Support Tickets)

I'm Rostered During My Approved Leave

If you see a shift assigned during your approved leave period:

My Shifts Are Missing or Wrong

1. Check you're viewing the correct date range (use the week picker)

How to Set Up Multi-Factor Authentication (MFA)

Multi-factor authentication adds an extra layer of security to your account.

Password, Security and Account Access

1. Go to Profile → Change Password

What to Do If You Can't Make a Shift

1. Try a direct shift swap first — go to My Shifts → right-click the shift → Request Swap

When Is the Roster Published and Why Can't I See It

Logging In with Single Sign-On (SSO)

If your organization uses SSO, you can log in using your corporate identity provider (Microsoft Entra ID, Google Workspace, or another OIDC provider).

General Troubleshooting

!Dashboard and sidebar navigation(guides/navigation/troubleshoot-general/01-dashboard.webp "Use the sidebar to confirm you're on the right page before troubl...

How to Submit a Support Ticket

1. Go to Support Tickets (Sidebar → Support Tickets)

How to Set Up Multi-Factor Authentication (MFA)

Multi-factor authentication adds an extra layer of security to your account.

Password, Security and Account Access

1. Go to Profile → Change Password

Logging In with Single Sign-On (SSO)

If your organization uses SSO, you can log in using your corporate identity provider (Microsoft Entra ID, Google Workspace, or another OIDC provider).

General Troubleshooting

!Dashboard and sidebar navigation(guides/navigation/troubleshoot-general/01-dashboard.webp "Use the sidebar to confirm you're on the right page before troubl...

How to Submit a Support Ticket

1. Go to Support Tickets (Sidebar → Support Tickets)

How to Set Up Multi-Factor Authentication (MFA)

Multi-factor authentication adds an extra layer of security to your account.

Password, Security and Account Access

1. Go to Profile → Change Password

How to Use the Display Integrity Tab (Roster Health)

The Display Integrity tab in the Roster Health modal scans the currently loaded grid and identifies assignments that are visible in one view but hidden in an...

Multi-Stream Conflict Resolution on the Living Roster

If you assign someone who's also rostered on another Stream you don't manage at the same time, the Conflict Resolution Modal opens automatically.

Logging In with Single Sign-On (SSO)

If your organization uses SSO, you can log in using your corporate identity provider (Microsoft Entra ID, Google Workspace, or another OIDC provider).